| 000 | 00650nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b2011 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9781422173350 _c0.00 |
||
| 082 |
_a658.872 _bREI |
||
| 100 | _aReichheld, Fred | ||
| 245 | _aThe Ultimate Question 2.0: How Net Promoter Companies thrive in a Customer Driven World | ||
| 260 |
_aBoston _bHarvard Business Review Press _c2011 |
||
| 300 | _a286p | ||
| 890 | _aUK | ||
| 995 |
_AREI _B011002 _CMGT-GMT _D646.75 _E0 _F049 _G002358 _H0 _I0.00 _J995 35% LC - LC _L20020101 _UC _W20130318 _XHarvard Business School Publishing India Pvt. Ltd. _ZGeneral |
||
| 999 |
_c78679 _d78679 |
||