| 000 | 00985nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 140223b1995 xxu||||| |||| 00| 0 eng d | ||
| 020 |
_a9780887307867 _c0.00 |
||
| 082 |
_a658.812 _bRAP |
||
| 100 | _aRaphel, Murray | ||
| 245 | _aUp the Loyalty Ladder: Turning Sometime Customers into Full-time Advocates of Your Business | ||
| 260 |
_aNew York _bHarper Collins Publishers _c1995 |
||
| 300 | _a289p | ||
| 500 | _aCustomer Relations; Advertising; Consumer Satisfaction; Word-of-mouth advertising; Success in Business; USA; Businessmen - Interviews - Sid Friedman; Feargal Quinn; Don Shultz; Tom Haggai; Case Studies : AMC Kabuki; Hanna Andersson; Claridge Casino Hotel; The Greenwich Workshop; Ben & Jerry's Ice Cream | ||
| 600 | _aCustomer Service | ||
| 700 | _aRaphel, Neil | ||
| 890 | _aUSA | ||
| 995 |
_ARAP _D4.48 _E0 _F049 _G1286 _H0 _I0.00 _UC _W19980210 _XInternational Books & Periodicals Center _ZGeneral |
||
| 999 |
_c78916 _d78916 |
||