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| 008 | 140223b1996 xxu||||| |||| 00| 0 eng d | ||
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| 082 |
_a658.812 _bREI |
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| 100 | _aReilly, Tom | ||
| 245 | _aValue-Added Customer Service: The Employee's Guide For Creating Satisfied Customers | ||
| 260 |
_aChicago _bContemporary Books _c1996 |
||
| 300 | _a149p | ||
| 890 | _aUSA | ||
| 995 |
_AREI _D475.61 _E0 _F049 _G1284 _H0 _I0.00 _UC _W19970206 _XInternational Books & Periodicals Center _ZGeneral |
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| 999 |
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