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| 100 | _aDeshpande, Rohit | ||
| 245 | _aCreating Customer-Centric Cultures: Lessons from High-Performance Organizations | ||
| 260 |
_aBoston _bHarvard Business Review Press _c2005 |
||
| 300 | _a1 CD | ||
| 440 | _aFaculty Seminar Series: Great Ideas from Business Thought Leaders | ||
| 500 | _aProduct Code 107XC | ||
| 890 | _aUSA | ||
| 995 |
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