000 00599naa a2200181 4500
003 OSt
005 20150310124746.0
008 140223b2002 xxu||||| |||| 00| 0 eng d
020 _c0.00
040 _c
082 _aMCS00102
245 _aDeep Valley Solutions Limited, Bangalore: Managing Expectations from and Relationship with Customers [ BP277 ]
260 _aAhmedabad
_bIndian Institute of Management
_c2002
300 _a6p
942 _2ddc
_cCA
_kMCS00102
999 _c84033
_d84033