000			00564nam a2200205 4500
003			OSt
005			20151106185557.0
008			141202b xxu||||| |||| 00| 0 eng d
020			_a 9780415635509
040			_c
082			_a658.4013 _bOAK
100			_aOakland, John S.
245			_aTotal Quality Management and Operational Excellence: Text with Cases
250			_a4th ed
260			_c2014 _bRoutledge _aLondon
300			_a530p
600			_aTotal quality management
600			_aCase studies
942			_2ddc _cLB _k658.4013 _mOAK
999			_c91447 _d91447