The Type B Manager: Leading Successfully in a Type a World

Part I: The big picture
1. People leave managers, not companies
2. The ABCs of Types A and B

Part II: Managing for productivity
3. Motivating and demotivating: The power of beer
4. Management without high standards isn't management at all 5. "Bring me my shoes": Communicating without alienating
6. All good managers lead by example
7. Team building: Find me a good cat herd
8. The best managers I know were introverts
9. The difference between management and leadership is overrated
10. Evaluating without demoralizing
11. Small things made a big difference
12. Running meetings to increase productivity, not profanity
13. Employee development: Critical and neglected
14. In praise of praise
15. Managing people who are hard to manage
16. The fine art of managing conflict
17. Standing firm on accountability
18. The one-word key to effective delegation
19. Trust and respect
20. The performing arts
21. The joy of feeling valued
22. Self-awareness: All managers need it
23. Get help when you need to
24. Take care of your people and they'll take care of you

Part III: Putting it together
25. For Type A managers: Boosting the B (turning down the volume)
26. For Type B managers: Adjusting the A (turning up the volume)
27. The balance benefit
28. How to make good management hires
29. Many hats
30. Your own skin