An Introduction to Operations Management: The Joy of Operations

Part I: Operations Management and You
1.1.What, Exactly, Is Operations Management?
1.2.Why Is Operations Management Important?
1.3.How Is It Done?
1.4.Was It Done Right?
1.5.Current Trends in Operations Management
1.6.How to Read the Book

Part II: Designing Products and Processes
2.Product Design
2.1.What Is Product Design?
2.2.Why Is Design Important?
2.3.How to Design?
2.4.Have We Done a Good Job?
2.5.Current Trends in Design
2.6.Conclusion
3.Process and Service Design
3.1.What Is Process Design?
3.2.What Is Service Design?
3.3.How Is It Done?
3.4.Trends in Service and Process Design
3.5.Conclusion

Part III: Managing Processes
4.Managing Processes
4.1.What Is Process Management?
4.2.Why Is Process Management Important?
4.3.How Are Processes Managed?
4.4.Was It Done Right?
4.5.Trends in Process Management
4.6.Conclusion

Part IV: Improving Process Performance
5.Business Forecasting
5.1.What Is Business Forecasting?
5.2.Why Is Forecasting Important?
5.3.How to Make a Forecast?
5.4.Was It Done Right?
5.5.Current Trends in Forecasting
5.6.Conclusion
6.Capacity Planning
6.1.What Is Capacity Planning?
6.2.Why Is Capacity Planning Important?
6.3.How Is Capacity Planning Done?
6.4.Was It Done Right?
6.5.Current Trends in Capacity Planning
6.6.Conclusion
7.Managing Capacity
7.1.What Is Capacity Management?
7.2.Why Is Capacity Management Important?
7.3.How Is Capacity Managed?
7.4.Was It Done Right?
7.5.Trends in Capacity Management
7.6.Conclusion
8.Managing Inventory
8.1.What Is Inventory Management?
8.2.Why Is Managing Inventory Important?
8.3.How Can We Best Manage Our Inventory?
8.4.Was It Done Right?
8.5.Current Trends in Managing Inventory
8.6.Conclusion
9.Managing Quality
9.1.What Is Quality?
Contents note continued: 9.2.Why Is Quality Important?
9.3.How Is It Done?
9.4.Was It Done Right?
9.5.Current Trends in Quality Management
9.6.Conclusion
10.Supply Chain Design
10.1.What Is Supply Chain Design?
10.2.Why Is Supply Chain Design Important?
10.3.How to Design a Supply Chain
10.4.Was It Done Right?
10.5.Current Trends in SCD
10.6.Conclusion
11.Managing Supply Chains
11.1.What Is Supply Chain Management?
11.2.Why Is Supply Chain Management Important?
11.3.How to Manage a Supply Chain
11.4.Was It Done Right?
11.5.Current Trends in Supply Chain Management
11.6.Conclusion

Part V: Finding the Right Location
12.Location Decisions
12.1.What Is Location?
12.2.Why Is Location Important?
12.3.How to Make Location Decisions
12.4.Was It the Right Choice of Location?
12.5.Current Trends in Location
12.6.Conclusion

Part VI: Working with Projects
13.Managing Projects
13.1.What Is Project Management?
13.2.Why Is Project Management Important?
13.3.How Is It Done?
13.4.Was It Done Right?
13.5.Current Trends in Project Management
13.6.Conclusion