Decision Making in Service Industries: A Practical Approach

Contents note continued: 9.Using Process Mapping and Capability Analysis to Improve Room Turnaround Time at a Regional Hospital /​ Evelyn C. Brown
Section 3 Decision Making in Logistic Services
10.Decision Making in Logistics Outsourcing from the Standpoint of Hiring Companies /​ Antonio Carlos Gastaud Macada
11.Revenue Management of Transportation Infrastructure during the Service Life Using Real Options /​ Ruwen Qin
12.Evaluating Different Cost-Benefit Analysis Methods for Port Security Operations /​ Uwe Aickelin
13.Vehicle Routing in Service Industry Using Decision Support Systems /​ Burcin Bozkaya
Section 4 Decision Making in Other Service Areas
14.Decision Support for Information Technology (IT) Service Investments under Uncertainty /​ Jacques Philippe Sauve
15.An Inventory Criticality Classification Method for Nuclear Spare Parts: A Case Study /​ Kim LaScola Needy
16.Service Technology, Pricing, and Process Economics in Banking Competition /​ Hosun Rhim.
Machine generated contents note: Section 1 Services and Decision Making
1.Stochastic Decision Making in Information Technology Services Delivery /​ Mark S. Squillante
2.Simulation-Based Studies on Dynamic Sourcing of Customers under Random Supply Disruptions /​ Lian Qi
3.Customer Perceptions of Quality and Service System Design /​ Kabir C. Sen
4.Data Mining and Quality in Service Industry: Review and Some Applications /​ Alejandra Perez-Bonilla
5.Software for Solving Real Service-Management Problems /​ Maria Madela Abrudan
Section 2 Decision Making in Health Services
6.Logistics and Retail Pharmacies: Providing Cost-Effective Home Delivery of Prescriptions /​ Alex C. Lin
7.Improving Pharmacy Operations Using Computer Simulation /​ W. David Kelton
8.Patient Prioritization in Emergency Departments: Decision Making under Uncertainty /​ Gul E. Okudan Kremer