Effective Crisis Communication: Moving From Crisis to Opportunity

By:

Ulmer, Robert R

Contributor(s):

Material type: Text

TextPublication details: Sage Publications Ltd. 2019 Thousand OaksEdition: 4th edDescription: 220pISBN:

9781506315737

Subject(s):

Communication in organizations

DDC classification:

658.477 ULM

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.477 ULM (Browse shelf(Opens below))	Available		M0036400

Total holds: 0

Part I: The Conceptual Foundation
1. Defining Crisis Communication
2. Understanding Crisis Communication Theory and Practice
Part II: The Lessons And Practical Application
3. Lessons on Effective Crisis Communication
4. Applying the Lessons to Produce Effective Crisis Communication
5. Lessons on Managing Crisis Uncertainty Effectively
6. Applying the Lessons for Managing Crisis Uncertainty Effectively
7. Lessons on Effective Crisis Leadership
8. Applying the Lessons for Developing Effective Crisis Leadership
Part III: The Opportunities
9. Learning Through Failure
10. Risk Communication
11. Responding to the Ethical Demands of Crisis
12. Facilitating Renewal Through Effective Crisis Communication

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