Communication for International Business: The Secrets of Excellent Interpersonal Skills

By:

Dignen, Bob

Contributor(s):

McMaster, Ian

Material type: Text

TextPublication details: London Harper Collins Publishers 2013Description: 220pISBN:

9780007537594

Subject(s):

DDC classification:

658.45 DIG

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.45 DIG (Browse shelf(Opens below))	Available		M0029160

Total holds: 0

Introduction Section 1: The Basics Chapter 1 Using English for International Business Chapter 2 Speaking Chapter 3 Listening Chapter 4 Communicating Non-verbally Case Study 1 Section 2: Face-to-face Skills Chapter 5 Building Relationships Chapter 6 Networking Chapter 7 Building Trust Chapter 8 Making Decisions Case Study 2 Chapter 9 Influencing Chapter 10 Dealing with 'Difficult People' Chapter 11 Managing Conflict Chapter 12 Giving and Getting Feedback Case Study 3 Section 3: Virtual Skills Chapter 13 Writing Email: The Basics Chapter 14 Writing Email: Advanced Chapter 15 Telephoning Chapter 16 Taking Part in Conference Calls Chapter 17 Working in Virtual Teams Case Study 4 Conclusion References Reading List Answer Key

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