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Failure to Communicate: How Conversations go Wrong and what you can do to Right Them
Material type:
TextPublication details: Boston Harvard Business Review Press 2008Description: 240pISBN: - 9781578518999
- 650.13 WEE
| Item type | Current library | Item location | Collection | Call number | Status | Date due | Barcode | Item holds | |
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Book
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NIMA Knowledge Centre | 7th Floor Reading Zone | General | 650.13 WEE (Browse shelf(Opens below)) | Available | M0025545 |
Total holds: 0
Introduction -- Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together
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