Strategies for Becoming a Customer Focused Organization: A Must for Every ISO 9000 Organization
Material type:
FilmPublication details: New Delhi Federation of India Chambers of Commerce & Industry 2007Description: 1 CDDDC classification: - MCP00421
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
CD/DVD
|
NIMA Knowledge Centre | Reference | 658.812 MCP00421 (Browse shelf(Opens below)) | Not For Loan | MCP00421 | |||
|
CD/DVD
|
NIMA Knowledge Centre | Reference | MCP00421 (Browse shelf(Opens below)) | Not For Loan | MCP00421-1 |
Total holds: 0
The CD contains 275 state-of-the-art slides on the following aspects: Institutionalizing customer focus Developing and executing an effective customer satisfaction programme Improving organization's competitiveness
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