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The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management
Material type:
TextPublication details: Cengage Learning Pvt. Ltd. 2010 New DelhiDescription: 232pISBN: - 9788131522059
- 004.68 KNA
| Item type | Current library | Item location | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Book
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NIMA Knowledge Centre | 9th Floor Reading Zone | General | 004.68 KNA (Browse shelf(Opens below)) | Available | M0030016 |
Total holds: 0
Introduction
Defining and analyzing customer requirements
Quality management principles
Defining and documenting processes
Assessing process maturity
Process design and improvement steps
Process design and improvement tools and techniques
Producing meaningful metrics
Managing organizational change
IT service management technologies.
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