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Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time

Patel, Suresh

Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time - Boca Raton CRC Press 2017 - 215p

1. Introduction
2. Leadership
3. Strategic Planning
4. Customer Excellence
5. Operation Focus
6. Human Resource Focus
7. Measurement, Analysis, and Knowledge Management
8. Business Result Focus
9. Business Excellence Assessment

ISBN: 9781498751247

Subjects--Personal Names:
Organizational Effectiveness
Strategic Planning

Dewey Class. No.: 658 / PAT

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