HBR Guide to Dealing with Conflict
Gallo, Amy
HBR Guide to Dealing with Conflict - Massachusetts Harvard Business Review Press 2017 - 193p
Conflict at work is inevitable, but it doesn't have to be destructive by Linda Hill
Introduction: A practical plan for dealing with conflict
Take it step-by-step
Section 1. Preparing for conflict before it happens:
1. Types of conflict
Identify the source
2. Your options for handling conflict
Different situations call for different approaches
3. Recognize your natural tendency
Most of us fall into one of two camps
Section 2. Managing a conflict: 4. Assess the situation
Understand the players and the larger context
5. Get ready for the conversation
Don't rush in
6. Have a productive conversation
Listen and be heard
Section 3. Resolving a conflict
7. Get to a resolution and make a plan
Collaborate to find a creative solution
8. Repair the relationship
Rebuild trust and move on
9. Navigate common situations
What to do if…
9781633692152
650.4053 / GAL
HBR Guide to Dealing with Conflict - Massachusetts Harvard Business Review Press 2017 - 193p
Conflict at work is inevitable, but it doesn't have to be destructive by Linda Hill
Introduction: A practical plan for dealing with conflict
Take it step-by-step
Section 1. Preparing for conflict before it happens:
1. Types of conflict
Identify the source
2. Your options for handling conflict
Different situations call for different approaches
3. Recognize your natural tendency
Most of us fall into one of two camps
Section 2. Managing a conflict: 4. Assess the situation
Understand the players and the larger context
5. Get ready for the conversation
Don't rush in
6. Have a productive conversation
Listen and be heard
Section 3. Resolving a conflict
7. Get to a resolution and make a plan
Collaborate to find a creative solution
8. Repair the relationship
Rebuild trust and move on
9. Navigate common situations
What to do if…
9781633692152
650.4053 / GAL