Quality: A Critical Introduction
Beckford, John
Quality: A Critical Introduction - 4th ed - Oxon Routledge 2017 - 303p
Part I: Introducing Quality
1. The Quality Imperative
2. Quality: A Strategic Decision
3. Barriers to Quality
4. The Emergence of Management
Part II: The Quality Gurus
5. Philip B. Crosby
6. W. Edwards Deming
7. Armand V. Feigenbaum
8. Kaoru Ishikawa
9. Joseph M. Juran
10. John S. Oakland
11. Taiichi Ohno
12. Shigeo Shingo
13. Genichi Taguchi
Part III: Contemporary Thinking
14. Quality Management System Standards
15. Organisations as Systems
16. Systems Methodologies
17. Business Process Re-Engineering
18. The Learning Organisation
19. Service Quality Management
Part IV: Methods, Tools & Techniques
20. Western Paper: A Problem of Quality?
21. First Intervention
22. Second Intervention
23. Final Intervention
9781138186125
Quality
658.562 / BEC
Quality: A Critical Introduction - 4th ed - Oxon Routledge 2017 - 303p
Part I: Introducing Quality
1. The Quality Imperative
2. Quality: A Strategic Decision
3. Barriers to Quality
4. The Emergence of Management
Part II: The Quality Gurus
5. Philip B. Crosby
6. W. Edwards Deming
7. Armand V. Feigenbaum
8. Kaoru Ishikawa
9. Joseph M. Juran
10. John S. Oakland
11. Taiichi Ohno
12. Shigeo Shingo
13. Genichi Taguchi
Part III: Contemporary Thinking
14. Quality Management System Standards
15. Organisations as Systems
16. Systems Methodologies
17. Business Process Re-Engineering
18. The Learning Organisation
19. Service Quality Management
Part IV: Methods, Tools & Techniques
20. Western Paper: A Problem of Quality?
21. First Intervention
22. Second Intervention
23. Final Intervention
9781138186125
Quality
658.562 / BEC