Quality: A Critical Introduction (Record no. 117494)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01288Nam a2200205 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240531153818.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191007b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781138186125 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.562 |
| Item number | BEC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Beckford, John |
| 9 (RLIN) | 43282 |
| 245 ## - TITLE STATEMENT | |
| Title | Quality: A Critical Introduction |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Oxon |
| Name of publisher, distributor, etc. | Routledge |
| Date of publication, distribution, etc. | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 303p |
| 500 ## - GENERAL NOTE | |
| General note | Part I: Introducing Quality<br/>1. The Quality Imperative<br/>2. Quality: A Strategic Decision<br/>3. Barriers to Quality<br/>4. The Emergence of Management <br/>Part II: The Quality Gurus <br/>5. Philip B. Crosby <br/>6. W. Edwards Deming <br/>7. Armand V. Feigenbaum <br/>8. Kaoru Ishikawa <br/>9. Joseph M. Juran <br/>10. John S. Oakland <br/>11. Taiichi Ohno <br/>12. Shigeo Shingo <br/>13. Genichi Taguchi <br/>Part III: Contemporary Thinking <br/>14. Quality Management System Standards <br/>15. Organisations as Systems <br/>16. Systems Methodologies <br/>17. Business Process Re-Engineering <br/>18. The Learning Organisation <br/>19. Service Quality Management <br/>Part IV: Methods, Tools & Techniques <br/>20. Western Paper: A Problem of Quality? <br/>21. First Intervention <br/>22. Second Intervention <br/>23. Final Intervention |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Quality |
| 9 (RLIN) | 43283 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Call number prefix | 658.562 |
| Call number suffix | BEC |
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