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101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques

Ukens, Lorraine L.

101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques - San Francisco John and Wiley Sons, Inc. 2007 - 366p

ISBN: 0787982003 0.00

Subjects--Personal Names:
Customer Service
Customer Relationship Management

Dewey Class. No.: 658.812 / UKE

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