101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques (Record no. 55192)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00685nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2007 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0787982003 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | UKE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ukens, Lorraine L. |
| 245 ## - TITLE STATEMENT | |
| Title | 101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | San Francisco |
| Name of publisher, distributor, etc. | John and Wiley Sons, Inc. |
| Date of publication, distribution, etc. | 2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 366p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Service |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Relationship Management |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | UKE |
| -- | 6351 |
| -- | S-N-S-N |
| -- | 1545.05 |
| -- | 0 |
| -- | 049 |
| -- | 95068 |
| -- | 0 |
| -- | 0.00 |
| -- | 2087.91 26% |
| -- | 20070821 |
| -- | C |
| -- | 20071128 |
| -- | Himanshu Book Co. |
| -- | General |
No items available.