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The Eternal E-Customer: How Emotionally Intelligent Interfaces can Create Long-Lasting Customer Relationships

Bergeron, Bryan P.

The Eternal E-Customer: How Emotionally Intelligent Interfaces can Create Long-Lasting Customer Relationships - New York McGraw-Hill Book Company 2001 - 261p

ISBN: 9780071364799 0.00

Dewey Class. No.: 658.812 / BER

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