Exploring the Role of Service Recovery Strategies and Causal Attributions on Perceived Justice
Rawani, Meenakshi
Exploring the Role of Service Recovery Strategies and Causal Attributions on Perceived Justice - Ahmedabad Institute of Management, Nirma University 2012 - 206p
A Dissertation Submitted in Partial Fulfillment of the Requirements for the Doctoral Programme in Management of Institute of Management, Nirma University Thesis Advisory Committee Dr. Ashwini Awasthi Dr. C. Gopalkrishnan Dr. Prabhat Kumar Yadav
01658.805 / RAW
Exploring the Role of Service Recovery Strategies and Causal Attributions on Perceived Justice - Ahmedabad Institute of Management, Nirma University 2012 - 206p
A Dissertation Submitted in Partial Fulfillment of the Requirements for the Doctoral Programme in Management of Institute of Management, Nirma University Thesis Advisory Committee Dr. Ashwini Awasthi Dr. C. Gopalkrishnan Dr. Prabhat Kumar Yadav
01658.805 / RAW