Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Record no. 104786)

MARC details
000 -LEADER
fixed length control field 00942nam a2200193 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180516113514.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161127b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781101980675
040 ## - CATALOGING SOURCE
Transcribing agency
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number BAE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Baer, Jay
9 (RLIN) 8130
245 ## - TITLE STATEMENT
Title Hug Your Haters: How to Embrace Complaints and Keep Your Customers
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc. Penguin Books India (P) Ltd.
Date of publication, distribution, etc. 2016
Place of publication, distribution, etc. New Delhi
300 ## - PHYSICAL DESCRIPTION
Extent 219p
500 ## - GENERAL NOTE
General note ch. 1 Why You Should Embrace Complaints<br/>ch. 2 The Two Types of Haters and the DNA of Complaints<br/>ch. 3 The Hatrix: Who Complains, Where, and Why<br/>ch. 4 Customer Service Is a Spectator Sport<br/>ch. 5 Big Buts: 5 Obstacles to Providing Great Service<br/>ch. 6 H-O-U-R-S: The Playbook for Hugging Offstage Haters<br/>ch. 7 F-E-A-R-S: The Playbook for Hugging Onstage Haters<br/>ch. 8 The Future of Customer Service.
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Customer Relations
9 (RLIN) 8131
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Call number prefix 658.812
Call number suffix BAE

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