Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Record no. 104786)
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000 -LEADER | |
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fixed length control field | 00942nam a2200193 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OSt |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20180516113514.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 161127b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781101980675 |
040 ## - CATALOGING SOURCE | |
Transcribing agency | |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | BAE |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Baer, Jay |
9 (RLIN) | 8130 |
245 ## - TITLE STATEMENT | |
Title | Hug Your Haters: How to Embrace Complaints and Keep Your Customers |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Name of publisher, distributor, etc. | Penguin Books India (P) Ltd. |
Date of publication, distribution, etc. | 2016 |
Place of publication, distribution, etc. | New Delhi |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 219p |
500 ## - GENERAL NOTE | |
General note | ch. 1 Why You Should Embrace Complaints<br/>ch. 2 The Two Types of Haters and the DNA of Complaints<br/>ch. 3 The Hatrix: Who Complains, Where, and Why<br/>ch. 4 Customer Service Is a Spectator Sport<br/>ch. 5 Big Buts: 5 Obstacles to Providing Great Service<br/>ch. 6 H-O-U-R-S: The Playbook for Hugging Offstage Haters<br/>ch. 7 F-E-A-R-S: The Playbook for Hugging Onstage Haters<br/>ch. 8 The Future of Customer Service. |
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
Personal name | Customer Relations |
9 (RLIN) | 8131 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Book |
Call number prefix | 658.812 |
Call number suffix | BAE |
No items available.