Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Record no. 104786)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00942nam a2200193 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180516113514.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161127b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781101980675 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BAE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baer, Jay |
| 9 (RLIN) | 8130 |
| 245 ## - TITLE STATEMENT | |
| Title | Hug Your Haters: How to Embrace Complaints and Keep Your Customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Penguin Books India (P) Ltd. |
| Date of publication, distribution, etc. | 2016 |
| Place of publication, distribution, etc. | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 219p |
| 500 ## - GENERAL NOTE | |
| General note | ch. 1 Why You Should Embrace Complaints<br/>ch. 2 The Two Types of Haters and the DNA of Complaints<br/>ch. 3 The Hatrix: Who Complains, Where, and Why<br/>ch. 4 Customer Service Is a Spectator Sport<br/>ch. 5 Big Buts: 5 Obstacles to Providing Great Service<br/>ch. 6 H-O-U-R-S: The Playbook for Hugging Offstage Haters<br/>ch. 7 F-E-A-R-S: The Playbook for Hugging Onstage Haters<br/>ch. 8 The Future of Customer Service. |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Relations |
| 9 (RLIN) | 8131 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Call number prefix | 658.812 |
| Call number suffix | BAE |
No items available.