Customer Relationship Management (Record no. 59864)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00935nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2010 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788184885385 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BHA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bhat, Govinda K. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Relationship Management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Delhi |
| Name of publisher, distributor, etc. | Himalaya Publishing House |
| Date of publication, distribution, etc. | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 236p |
| 500 ## - GENERAL NOTE | |
| General note | CRM Strategy and CRM Building Blocks Types of CRM CRM in Marketing Customer Lifecycle Care: Leveraging Customer Service to Achieve CRM Success CRM in e-Business CRM Planning CRM Implementation Sales Force Automation (SFA) Call Centre CRM and Data Warehousing HRM in CRM CRM: Customer Retention Strategy CRM - Opportunities and Challenges |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | CRM |
| 890 ## - | |
| -- | India |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | BHA |
| -- | 010133 |
| -- | MGT-MAR |
| -- | 407.00 |
| -- | 0 |
| -- | 049 |
| -- | 0 |
| -- | 0.00 |
| -- | 550.00 26% TJ - TJ |
| -- | 20110112 |
| -- | Rs |
| -- | C |
| -- | 20110124 |
| -- | Himanshu Book Co. |
| -- | General |
No items available.