Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies (Record no. 59870)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00812nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2001 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071188616 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | STO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Storbacka, Kaj |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York |
| Name of publisher, distributor, etc. | McGraw-Hill Book Company |
| Date of publication, distribution, etc. | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 160p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Marketing |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lehtinen, Jarmo R. |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | STO |
| -- | 456.95 |
| -- | 0 |
| -- | 049 |
| -- | 83679 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 20040113 |
| -- | Himanshu Book Co. |
| -- | General |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | STO |
| -- | 001636 |
| -- | HAK-HAK |
| -- | 1001.49 |
| -- | 0 |
| -- | 049 |
| -- | 27462 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 20030410 |
| -- | Books India |
| -- | General |
No items available.