The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization (Record no. 72303)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00702nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2005 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780471702863 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SPE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Spector, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Jersey |
| Name of publisher, distributor, etc. | John Wiley & Sons Inc. |
| Date of publication, distribution, etc. | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 270p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Marketing |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McCarthy, Patrick S. |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | SPE |
| -- | 003553 |
| -- | PKY-PKY |
| -- | 915.70 |
| -- | 0 |
| -- | 049 |
| -- | 32211 |
| -- | 0 |
| -- | 0.00 |
| -- | 20050722 |
| -- | C |
| -- | 20050831 |
| -- | Books India |
| -- | General |
No items available.