Service is Front Stage: Positioning Services for Value Advantage (Record no. 76005)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00971nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2006 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780230006607 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | TEB |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Teboul, James |
| 245 ## - TITLE STATEMENT | |
| Title | Service is Front Stage: Positioning Services for Value Advantage |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York |
| Name of publisher, distributor, etc. | Palgrave Macmillan |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 161p |
| 500 ## - GENERAL NOTE | |
| General note | Toward a new definition of services Services : the front-stage experience The service triangle The service-intensity matrix Finding and keeping the fit Quality gaps The three movements of quality Balancing supply and demand From industrial to professional services Managing the change process. |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer services |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Total Quality Management |
| 890 ## - | |
| -- | UK |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | TEB |
| -- | 010802 |
| -- | MGT-MAR |
| -- | 2181.17 |
| -- | 0 |
| -- | 049 |
| -- | 109280 |
| -- | 0 |
| -- | 0.00 |
| -- | 3029.40 28% AA - AA |
| -- | 20121030 |
| -- | C |
| -- | 20130212 |
| -- | Himanshu Book Co. |
| -- | General |
No items available.