Superior Customer Value in the New Economy: Concepts and Cases (Record no. 77489)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00726nam a2200193Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2004 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781574443561 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnson, William C. |
| 245 ## - TITLE STATEMENT | |
| Title | Superior Customer Value in the New Economy: Concepts and Cases |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | CRC Press |
| Date of publication, distribution, etc. | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 434p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Consumer Satisfaction |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Service |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Weinstein, Art |
| 890 ## - | |
| -- | UK |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | JOH |
| -- | 009093 |
| -- | MGT-MAR |
| -- | 2153.00 |
| -- | 0 |
| -- | 049 |
| -- | 102410 |
| -- | 0 |
| -- | 0.00 |
| -- | 2989.68 28% J-A-J-A |
| -- | 20100209 |
| -- | C |
| -- | 20100614 |
| -- | Himanshu Book Co.1 |
| -- | General |
No items available.