HBR Guide to Delivering Effective Feedback

Part I: Ongoing Feedback
1. Giving Effective Feedback
The two types of feedback, defined
2. Sometimes Negative Feedback Is Best
For some, it can be more motivating than praise / Heidi Grant Halvorson
3. Giving Feedback That Sticks
Prevent a fight-or-flight response / Ed Batista
4. A Better Way to Deliver Bad News
Take an open approach to your discussion / Jean-Francois Manzoni
5. The Set-Up-to-Fail Syndrome
How bosses create their own poor performers / Jean-Louis Barsoux
6. How to Give Feedback That Helps People Grow
Establish trust, then focus on improvement / Monique Valcour
7. Recognize Good Work in a Meaningful Way
Tailor your rewards to the person and the effort / Christina Bielaszka-Duvernay

Part II: Formal Performance Appraisals
8. Delivering an Effective Performance Review
Five basic rules for getting it right / Rebecca Knight
9. Managing Performance When It's Hard to Measure
Contents note continued: Focus on the individual, not a rating / Jim Whitehurst
10. Stop Worrying About Your Employee's Weaknesses
Emphasize their strengths to help them grow / Peter Bregman
11. How to Set and Support Employee Goals
Set your people up to succeed / Amy Gallo
12. When to Grant a Promotion or Raise
First, make sure they can do the job they want / Amy Gallo
13. Tips for Record Keeping
Track performance so reviews run smoothly

Part III: Tough Topics
14. How to Help an Underperformer
Identify the problem and see if coaching can help / Amy Gallo
15. Delivering Criticism to a Defensive Employee
Stick to the facts / Holly Weeks
16. How to Give Star Performers Productive Feedback
Discuss performance, new frontiers, and aspirations / Amy Gallo
17. Prioritizing Feedback - Even When Time Is Short
Three ways to be more efficient / Daisy Wademan Dowling
18. Navigating the Choppy Waters of Cross-Cultural Feedback
Make subtle shifts to adapt your approach / Andy Molinsky
19. How to Discuss Performance with Your Team
Let them do the talking first / Rebecca Knight