Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days

By:

Coleman, Joey

Material type: Text

TextPublication details: Penguin 2018 New YorkDescription: 353pISBN:

9780735220034

Subject(s):

Customer relations - Customer loyalty

DDC classification:

658.812 COL

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 COL (Browse shelf(Opens below))	Available		M0034354

Total holds: 0

Browsing Institute of Management shelves, Collection: General Close shelf browser (Hides shelf browser)

Previous								Next
Previous	658.812 CHE Key Account Management: The Route to Profitable Key Supplier Status	658.812 CLE The Invisible Customer: Strategies for Successful Customer Service Down the Wire	658.812 COL Collaborative Customer Relationship Management: Taking CRM to the Next Level	658.812 COL Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days	658.812 COL The Customer-Driven Organization: Employing the Kano Model	658.812 COM Twitter Power 2.0: How to Dominate Your Market One Tweet At a Time	658.812 COO Customer Care: How to Create an Effective Customer Focus	Next

1. A Letter from The Author: The Future Of Business Is H2H
2. If A Dentist Can Do It, Why Can't You?
3. The Cost Of Losing A Customer
4. Customer Defection: A Structural And Cultural Problem
5. What Is Customer Experience?
6. You Only Have 100 Days (If That Long) To Get It Right
7. The Eight Phases Of The Customer Experience
8. Phase 1: Assess
9. Phase 2: Admit
10. Phase 3: Affirm
11. Phase 4: Activate
12. Phase 5: Acclimate
13. Phase 6: Accomplish
14. Phase 7: Adopt
15. Phase 8: Advocate
16. Get Started: How To Stop Losing Customers Today
17. Conclusion: If Comcast Can Do It, So Can You.

There are no comments on this title.

to post a comment.