Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery

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Material type: Text

TextLanguage: English Publication details: London Kogan Page Ltd. 2012Description: 192pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 COO (Browse shelf(Opens below))	Available		M0037652

Total holds: 0

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Previous	658.812 COO Customer Care: How to Create an Effective Customer Focus	658.812 COO Customer Care: How to Create an Effective Customer Focus	658.812 COO The Quest for Loyalty: Creating Value Through Partnership	658.812 COO Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery	658.812 COO Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery	658.812 COO Customer Care Excellence: How to Create an Effective Customer Focus	658.812 CRA Customers that Count: How to Build Living Relationships with Your Most Valuable Customers	Next

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