Consumer Behavior

AN INTRODUCTION TO CONSUMER BEHAVIOR. Understanding Consumer Behavior. THE PSYCHOLOGICAL CORE. Motivation, Ability, and Opportunity. Exposure, Attention, and Perception. Knowledge and Understanding. Attitudes and Emotion Based on High Consumer Effort. Attitudes and Emotion Based on Low Consumer Effort. Memory and Retrieval. THE PROCESS OF MAKING DECISIONS. Problem Recognition and Information Search. Judgment and Decision Making Based on High Consumer Effort. Judgment and Decision Making Based on Low Consumer Effort. Post-Decision Processes. THE CONSUMER'S CULTURE. Consumer Diversity. Social Class and Household Influences. Psychographics: Values, Personality, and Lifestyles. Social Influences on Consumer Behavior. CONSUMER BEHAVIOR OUTCOMES. Adoption of, Resistance to, and Diffusion of Innovations. Symbolic Consumer Behavior. Ethics and the Dark Side of Consumer Behavior and Marketing.