Customer Relationship Management: Electronic Customer Care in the New Economy

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Material type: Text

TextPublication details: New York Springer-Verlag 2002Description: 137pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 MUT (Browse shelf(Opens below))	Available		M13623

Total holds: 0

Previous		No cover image available						Next
Previous	658.812 MOR Connecting with Your Customers	658.812 MUK Customer Relationship Management: A Strategic Approach to Marketing	658.812 MUR Converting Customer Value: From Retention to Profit	658.812 MUT Customer Relationship Management: Electronic Customer Care in the New Economy	658.812 NAG Customer Centric Organization	658.812 NEW Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship	658.812 NUL Just Say Yes!: Extreme Customer Service... How to Give it! How to Get it!	Next

With 49 Figures and 8 Tables

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