Customer Service Best Practices: Case Studies and Strategies

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Material type: Text

TextPublication details: Bombay Jaico Publishing House 2004Description: 475pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 CUS (Browse shelf(Opens below))	Available		M16577

Total holds: 0

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Previous	658.812 CRM CRM: The New Face of Marketing	658.812 CUS Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction	658.812 CUS Customer Focus: The New Imperative Vol. II: Customer Loyalty and Retention	658.812 CUS Customer Service Best Practices: Case Studies and Strategies	658.812 CUS Customer Service: Empowerment and Entrapment	658.812 CUS Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Land's End, American Express, Staples and USAA	658.812 CUS Online Customer Care: Applying Today's Technology to Achieve World-Class Customers Interaction	Next

Thoroughly Researched Comprehensive Content Simulations and Examples Multimedia Rich with Audio/Video, Graphics and Animations Quizzes

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