Enterprise Excellence: A Practical Guide to World - Class Competition

By:

Frigon, Normand L

Contributor(s):

Jackson, Harry K

Material type: Text

TextPublication details: New Jersey John Wiley & Sons Inc. 2009Description: 484pISBN:

9780470274736

Subject(s):

Performance Management

DDC classification:

658.4013 FRI

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.4013 FRI (Browse shelf(Opens below))	Available		M0025929

Total holds: 0

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Previous	658.4013 FIN The Manager's Guide to Benchmarking: Essential Skills for the New Competitive-Cooperative Economy	658.4013 FLE Competence-Based Assessment Techniques in Training	658.4013 FLE Handbook of Quality and Competence	658.4013 FRI Enterprise Excellence: A Practical Guide to World - Class Competition	658.4013 GAB The Man Who Discovered Quality: How W. Edwards Deming Brought Quality Revolution to America-The Stories of FORD, XEROX and GM	658.4013 GAT Total Quality Management: A Total Quality Approach	658.4013 GEO Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies	Next

1. Introduction -- 2. Managing and Leading Enterprise Excellence -- 3. Enterprise Excellence Deployment -- 4. Enterprise Excellence Implementation -- 5. Listening to the Voice of the Customer -- 6. Define: Knowing and Understanding Your Processes -- 7. Measure -- 8. Analyze and Improve Effectiveness -- 9. Analyzing and Improving Efficiency -- 10. Control and Continuous Measurable Improvement -- Appendix A. Basic Math Symbols -- Appendix B. List of Acronyms

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