Failure to Communicate: How Conversations go Wrong and what you can do to Right Them

By:

Weeks, Holy

Material type: Text

TextPublication details: Boston Harvard Business Review Press 2008Description: 240pISBN:

9781578518999

Subject(s):

Business Communication

DDC classification:

650.13 WEE

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	7th Floor Reading Zone	General	650.13 WEE (Browse shelf(Opens below))	Available		M0025545

Total holds: 0

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Previous	650.13 SOL Working with Difficult People	650.13 TET The Virtual Handshake: Opening Doors and Closing Deals Online	650.13 WAL Working Relationships: The Simple Truth about Getting along with Friends and Foes at Work	650.13 WEE Failure to Communicate: How Conversations go Wrong and what you can do to Right Them	650.14 ADA Resume Almanac	650.14 ALB The Essential Guide to Careers in India	650.14 ALB The Penguin India Career Guide	Next

Introduction -- Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together

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