Improving Employee Performance

By:

Harrison, Nigel

Material type: Text

TextSeries: The Sunday Times: Creating Success SeriesPublication details: New Delhi Kogan Page India Pvt. Ltd. 2009Description: 123pISBN:

9788175544543

Subject(s):

Performance Management

DDC classification:

658.3125 HAR

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	7th Floor Reading Zone	General	658.3125 HAR (Browse shelf(Opens below))	Available		M0025574

Total holds: 0

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1. Introduction 2. why do we get performance gaps? 3. a simple example 4. the seven-step performance improvement process 5. step 1 - what is the problem? 6. step 2 - who is involved? 7. step 3 - what is happening now? 8. step 4 - what do we want to happen? 9. step 5 - what is the cost of the gap? 10. step 6 - what are the causes and potential solutions? 11. step 7 - action plan 12. summary and examples

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