Handbook of Hospitality Human Resources Management

Contributor(s):

Material type: Text

TextSeries: Handbooks of Hospitality Management SeriesPublication details: New York Routledge Taylor & Francis Group 2014Description: 522pISBN:

9780080450810

Subject(s):

DDC classification:

647.2 HAN

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Book	NIMA Knowledge Centre	6th Floor Silence Zone	Reference	647.2 HAN (Browse shelf(Opens below))	Not For Loan		M0029870

Total holds: 0

Part 1. Acquiring human resources
1. HR in the hospitality industry : strategic frameworks and priorities / J. Bruce Tracey, Sean A. Way and Michael J. Tews
2. Job analysis : the basis for all things H.R. / Jalane M. Meloun
3. Get it right the first time : using job competencies for positive hiring outcomes in the hospitality industry / Peter Ricci

Part 2. Retaining human resources
4. Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return / Dean A. Koutromanis
5. Ethical principles and practices in human resources management / Frank J. Cavico and Bahaudin G. Mujtaba
6. Human resources management and a service culture / Denver E. Severt and Catherine Curtis
7. Employee relations : a problem-solving approach / R. Thomas George
8. Human resource management's role in ethics within the hospitality industry / Jalane M. Meloun and Stephen E. Sussman
9. Organisational communication in the hospitality industry : critical issues / Margaret Deery and Leo Jago
10. Employee turnover : calculation of turnover rates and costs / Aksu Akin
11. The role of conflict management in human resource development in the hospitality industry / Larry A. Rice and Claire Michele Rice
12. Work-family conflict and facilitation : implications for hospitality researchers / Osman M. Karatepe
13. The optimal hospitality leader : creating a thriving, self-motivating leadership-followership organizational network / George Alexakis
14. The path of least resistance? : choice and constraint in HRM strategy in the UK hotel sector / Nick Wilton

Part 3. Developing human resources
15. Employee orientation and mentoring programs / Bahaudin G. Mujtaba
16. Human capital development : a return on investment perspective / Robin B. DiPietro
17. Contributing to employee development through training and education / Debra Cannon
18. An HR practitioner's view : four actions that HR executives can take to get their services used / Robert C. Preziosi

Part 4. Critical human resource issues
19. Employee management and innovation / Michael Ottenbacher
20. Development of a sustainable tourism hospitality human resources management module : a template for teaching sustainability across the curriculum / Dana V. Tesone
21. Strategic human resources management issues in hospitality and tourism organizations / Fevzi Okumus

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