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Current Research and Applications in Personality Theories by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill, Inc. 1992
Availability: Items available for loan: Institute of Management (1)Call number: 158.1 HJE.

Customer and Market-Driven Quality Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 1995
Availability: Items available for loan: Institute of Management (1)Call number: 658.4013 EDO.

Customer Centric Selling by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.85 BOS.

Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 AND.

Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill Book Company 2001
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 STO.

Customer Relationship Management: Emerging Concepts, Tools and Applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2001
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SHE.

Customer Service Excellence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2005
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 MAC.

Customer Service Secrets by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 ECO.

Customer-Focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill, Inc. 1993
Availability: Items available for loan: Institute of Management (2)Call number: 658.8 CHA, ...

Customize Your Career: How to Develop a Wining Strategy to Move Up, Move Ahead or Move on by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2005
Availability: Items available for loan: Institute of Management (1)Call number: 650.14 USH.

Dabawalas: Lessons for Building Lasting Success Based on Values by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 650.11 PAN.

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill, Inc. 1994
Availability: Items available for loan: Institute of Management (1)Call number: 658.3145 BRI.

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