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		Customer Mania !: It's Never Too Late to Build a Customer-Focused Company by Blanchard, Ken Finch, Fred Ballard, Jim Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The Free Press 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BLA. Place hold Add to cart (remove)
		Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies by Storbacka, Kaj Lehtinen, Jarmo R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill Book Company 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 STO. Place hold Add to cart (remove)
		Customer Relationship Management: Electronic Customer Care in the New Economy by Muther, Andreas Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Springer-Verlag 2002 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 MUT. Place hold Add to cart (remove)
		The Customer Revolution: How to Thrive when Customers Are in Control by Seybold, Patricia B Lewis, Jeffrey M Marshak, Ronni T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Crown Business 2001 Availability: Items available for loan: Institute of Management (2)Call number: 658.812 SEY, ... Place hold Add to cart (remove)
		Customer Sense: How the 5 Senses Influence Buying Behavior by Krishna, Aradhna Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Palgrave Macmillan 2013 Availability: Items available for loan: Institute of Management (1)Call number: 658.8342 KRI. Place hold Add to cart (remove)
		Customer Service: Empowerment and Entrapment by Sturdy, Andrew Grugulis, Irena Willmott, Hugh Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Palgrave Publishers Ltd. 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
		Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Land's End, American Express, Staples and USAA by Wiersema, Fred Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Harper Collins Publishers 1998 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
		Customer Service on The Internet: Building Relationships, Increasing Loyalty and Staying Competitive by Sterne, Jim Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley & Sons, Inc. 2000 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 STE. Place hold Add to cart (remove)
		Customer-Centered Products: Creating Successful Products through Smart Requirements Management by Hooks, Ivy F Farry, Kristin A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.5 HOO. Place hold Add to cart (remove)
		Customer-Focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction by Chaston, Ian Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill, Inc. 1993 Availability: Items available for loan: Institute of Management (2)Call number: 658.8 CHA, ... Place hold Add to cart (remove)
		Customers Rule!: Why the E-commerce Honeymoon is Over and Where Winning Business Go from Here by Blackwell, Roger Stephan, Kristina Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Crown Business 2001 Availability: Items available for loan: Institute of Management (1)Call number: 658.84 BLA. Place hold Add to cart (remove)
		Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond by Seybold, Patricia B Marshak, Ronni T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Random House 1998 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SEY. Place hold Add to cart (remove)
		Cyber Rules: Strategies for Excelling at E-Business by Siebel, Thomas M House, Pat Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Currency Doubleday 1999 Availability: Items available for loan: Institute of Management (1)Call number: 658.4038001 SIE. Place hold Add to cart (remove)
		Cybernetic Trading Strategies: Developing a Profitable Trading System with State of the Art Technologies by Ruggiero, Murray A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley & Sons, Inc. 1997 Availability: Items available for loan: Institute of Management (1)Call number: 332.60285 RUG. Place hold Add to cart (remove)
		The Cycle of Leadership: How Great Leaders Teach Their Companies to Win by Tichy, Noel M Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Harper Collins Publishers 2002 Availability: Items available for loan: Institute of Management (1)Call number: 658.4092 TIC. Place hold Add to cart (remove)
		The D- Word: Talking About Dying: A Guide for Relatives, Friends and Carers by Brayne, Sue Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Continuum 2010 Availability: Items available for loan: Institute of Management (1)Call number: 155.937 BRA. Place hold Add to cart (remove)
		Daisy Miller and Other Stories by James, Henry Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Wordsworth Classics 1994 Availability: Items available for loan: Institute of Management (1)Call number: 823 JAM. Place hold Add to cart (remove)

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