Facilitation Basics

Part I: It’s Not about You—It’s About Them!
1. How Facilitation Basics Can Help You
2. Some Assumptions
3. Types of Online Training
4. Myths and Realities of Online Training
5. Before You Begin. Design Considerations
6. Making Do With a Suboptimal or Incomplete Design
7. Ready, Set, Go!
8. Getting It Done

Part II: Learning Facilitation
1. Facilitator or Presenter. What’s the Difference?
2. Principles of Adult Learning
3. Getting It Done

Part III: Learner and Facilitator
1. Learning Preferences. How People Take in Information
2. Learning Preferences and the Facilictator
3. Learning Styles. How Adults Process Information
4. Identifying Learning Styles
5. Roles of a Facilitator
6. Facilitator Competencies
7. Facilitator Selection
8. Principles Underlying Facilitation of Learning
9. Getting It Done

Part IV: Getting Started
1. Know Your Audience
2. Creating the Climate for Learning
3. Preparing Yourself
4. Opening Activities
5. Personalizing Your Facilitation
6. Getting It Done

Part V: Facilitating Learning Activities
1. Types of Learning Activities
2. Planning Considerations for Learning Activities
3. Special Case. Closing Activities
4. Getting It Done

Part VI: Facilitation Techniques
1. How Much Do the Learners Already Know
2. Critical Facilitation Factors
3. Monitoring Activities
4. Adjusting on the Fly
5. Facilitation Tips
6. Getting It Done

Part VII: Managing Difficult Participants
1. It Takes All Kinds of Learners
2. A Clash of agendas
3. A Closer Look
4. A Better Way
5. Making a Judgment Call
6. Anticipate and Prepare
7. Managing Difficult Participants in an Online or Virtual Environment
8. Getting It Done

Part VIII: Using Media to Support Learning
1. Factors That Affect the Use of Media in Supporting Learning
2. Using Copyrighted Material
3. Where to Begin?
4. Getting It Done

Part IX: Assessing Facilitation Quality
1. Asking for Feedback
2. Observation
3. Level 1 Evaluatlon
4. Level 2 Evaluatlon
5. Getting It Done