HBR Guide to Performance Management

Introduction: Performance management for a new age of work

Part I: Goal setting
1. The characteristics of effective goals
2. Define employee goals and decide how they're measured
3. Collaborate with your employee to create a plan for moving forward

Part II: Ongoing performance management
4. Assessing performance isn't a one-time event
5. Make a habit of providing feedback
6. Coach your employee to close performance gaps
7. How to keep your employees motivated

Part III: Developing employees
8. Understand your employee's wants and needs
9. Expand your employee's skillsets
10. Craft a development plan
11. How to develop someone who's struggling

Part IV: Formal performance reviews
12. The case against (and for) annual appraisals
13. Assess performance, but reconsider ratings
14. How to conduct the review conversation
15. Define new goals for the new year

Part V: Tough topics
16. Responding to the steady worker
17. Preventing burnout on your team
18. Managing performance of remote employees