Text| Item type | Current library | Item location | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Book
|
NIMA Knowledge Centre | 6th Floor Reading Zone | General | 658.812 COL (Browse shelf(Opens below)) | Available | M0034354 |
1. A Letter from The Author: The Future Of Business Is H2H
2. If A Dentist Can Do It, Why Can't You?
3. The Cost Of Losing A Customer
4. Customer Defection: A Structural And Cultural Problem
5. What Is Customer Experience?
6. You Only Have 100 Days (If That Long) To Get It Right
7. The Eight Phases Of The Customer Experience
8. Phase 1: Assess
9. Phase 2: Admit
10. Phase 3: Affirm
11. Phase 4: Activate
12. Phase 5: Acclimate
13. Phase 6: Accomplish
14. Phase 7: Adopt
15. Phase 8: Advocate
16. Get Started: How To Stop Losing Customers Today
17. Conclusion: If Comcast Can Do It, So Can You.
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