Touch Point Leadership: Creating Collaborative Energy Across Teams and Organizations

The Touchpoint Leadership proposition The benefits of Touchpoint Leadership About this book 01.The case for Touchpoint Leadership The leadership challenge - and the paradoxes Seeing leadership through a new lens: the Touchpoint Leadership proposition The three domains of Touchpoint Leadership 02.Priming the touchpoint to become relational Being fully present at the touchpoint Personal growth through interaction at the touchpoint Developing a relational perspective Looking forward 03.Pivotal relationships - creating value within the organization Connecting and reinforcing difference Igniting connective energy at the touchpoint Holding the relational space 04.Transforming partnership through the touchpoint Introduction The professional partnership `brand in action' Building a coherent client relationship through connecting internal touchpoints Contents note continued: Footnote: Partnering for client service across the business Summary 05.Building and sustaining the collaborative enterprise Building connective leadership - vertically and horizontally Catalysing connective learning Trusting to act responsibly and freely Conclusion 06.Developing touchpoint mastery A framework for learning The Touchpoint Leadership developmental framework Summary.