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1.
Excuses, Excuses, Excuses... ...And What Should Happen!: for not Delivering Exellent Customer Serive by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Jaico Publishing House 2007
Availability: Items available for loan: Institute of Pharmacy (1)Call number: 658.812 DOA.

2.
Fish Tales: Real Life Stories to Help you Transform your Workplace and your Life by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Hodder & Stoughton 2002
Availability: Items available for loan: Institute of Pharmacy (1)Call number: 658.314 LUN.

3.
101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco John and Wiley Sons, Inc. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 UKE.

4.
And the Clients Went Wild: How Savvy Professionals Win All the Business They Want by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 KUZ.

5.
The Best Service is No Service: How to Liberate Your Customers from Customer Service Keep them Happy and Control Costs by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass Publishers 2008
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 PRI.

6.
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BAR.

7.
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUT.

8.
Chief Customer Officer: Getting Past Lip Service to Passionate Action by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass Publishers 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BLI.

9.
Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons Inc. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 647.94068 TIS.

10.
Converting Customer Value: From Retention to Profit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley and Sons 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 MUR.

11.
Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kogan Page India Pvt. Ltd. 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BAR.

12.
Customer Centric Organization by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi Himalaya Publishing House 2010
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 NAG.

13.
Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS.

14.
Customer Focus: The New Imperative Vol. II: Customer Loyalty and Retention by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad The ICFAI University Press 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS.

15.
The Customer Learning Curve: Creating Profits From Marketing Chaos by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Canada Thomson South -Western 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 HEL.

16.
Customer Mania !: It's Never Too Late to Build a Customer-Focused Company by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York The Free Press 2004
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BLA.

17.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2006
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 AND.

18.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2007
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 DAS.

19.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Cengage Learning Pvt. Ltd. 2008
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 BAR.

20.
Customer Relationship Management: A Strategic Approach to Marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice-Hall of India Pvt. Ltd. 2007
Availability: Items available for loan: Institute of Management (1)Call number: 658.812 MUK.

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