Your search returned 33 results.

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	1.	No cover image available 101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques by Ukens, Lorraine L Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco John and Wiley Sons, Inc. 2007 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 UKE. Lists: Training and game. Place hold Add to cart (remove)
	2.	And the Clients Went Wild: How Savvy Professionals Win All the Business They Want by Kuzmeski, Maribeth Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons Inc. 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 KUZ. Place hold Add to cart (remove)
	3.	Customer Centric Organization by Nagajothi, V Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi Himalaya Publishing House 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 NAG. Place hold Add to cart (remove)
	4.	Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction by Mukerjee, Kaushik Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hyderabad The ICFAI University Press 2006 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
	5.	No cover image available Customer Satisfaction: Practical Tools for Building Important Relationship by Scott, Dru Edition: 3rd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva Books Pvt. Ltd. 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SCO. Place hold Add to cart (remove)
	6.	Customer Service Secrets by Economy, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 ECO. Place hold Add to cart (remove)
	7.	Empowered: Unleash Your Employees, Energize Your Customers and Transform Your Business by Bernoff, Josh Schadler, Ted Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Publishing Corporation 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.4038 BER. Place hold Add to cart (remove)
	8.	The Finishing Touch: How to Build World-Class Customer Service by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA Pearson Education 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 CRA. Place hold Add to cart (remove)
	9.	From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy by Young, Laurie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey Wiley 2008 Availability: Items available for loan: Institute of Management (1)Call number: 658.8 YOU. Place hold Add to cart (remove)
	10.	Global Call Centers: Achieving Outstanding Customer Service across Cultures and Time Zones by Granered, Erik Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Nicholas Brealey Publishing 2005 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 GRA. Place hold Add to cart (remove)
	11.	Great Customer Service on the Telephone by Anderson, Kirstin Series: The WorkSmart Series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York American Management Association 1992 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 AND. Place hold Add to cart (remove)
	12.	How Toyota Became # 1: Leadership Lessons from the World's Greatest Car Company by Magee, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Portfolio 2008 Availability: Not available: Institute of Management: Checked out (1). Place hold Add to cart (remove)
	13.	Making Customer Service Happen: A Simple and Effective Guide to Achieving Customer Satisfaction while Reducing your Costs by Lake, Neville Hickey, Kristin Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva Books Pvt. Ltd. 2006 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 LAK. Place hold Add to cart (remove)
	14.	Product Plus: How Product + Service = Competitive Advantage by Lovelock, Christopher Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill, Inc. 1994 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 LOV. Place hold Add to cart (remove)
	15.	Superior Customer Value in the New Economy: Concepts and Cases by Johnson, William C Weinstein, Art Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: London CRC Press 2004 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 JOH. Place hold Add to cart (remove)
	16.	Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Snow, Dennis Yanovitch, Teri Edition: 2nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John and Wiley Sons, Inc. 2010 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 SNO. Place hold Add to cart (remove)
	17.	Up the Loyalty Ladder: Turning Sometime Customers into Full-time Advocates of Your Business by Raphel, Murray Raphel, Neil Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Harper Collins Publishers 1995 Availability: Items available for loan: Institute of Management (1)Call number: 658.812 RAP. Place hold Add to cart (remove)
	18.	No cover image available Customer Satisfaction Material type: Film; Type of visual material: Publication details: Mumbai Multi Media HRD Pvt. Ltd. 2008 Availability: Items available for reference: Institute of Management: Not For Loan (3)Call number: 658.812 MCP00507 MUL, ... Add to cart (remove)
	19.	No cover image available Customer Service: It Pays to Please Material type: Film; Type of visual material: Publication details: Mumbai National Education and Information Films Ltd. 2006 Online access: Click here to access online Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: 658.812 MCP00350 NAT, ... Add to cart (remove)
	20.	No cover image available Customer Service Plus by Miller, Lee Series: MAKAU: Your Training Partner Material type: Film; Type of visual material: Publication details: USA Makau Corporation 2005 Availability: Items available for reference: Institute of Management: Not For Loan (2)Call number: MCP00638 , ... Add to cart (remove)

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Your search returned 33 results.