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1. 101 Ways to Improve Customer Service: Training, Tools, Tips and Techniques by Lorraine L. Ukens

by Ukens, Lorraine L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco John and Wiley Sons, Inc. 2007Availability: Items available for loan: Institute of Management [Call number: 658.812 UKE] (1).

2. And the Clients Went Wild: How Savvy Professionals Win All the Business They Want by Maribeth Kuzmeski

by Kuzmeski, Maribeth.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley & Sons Inc. 2010Availability: Items available for loan: Institute of Management [Call number: 658.812 KUZ] (1).

3. Customer Centric Organization by V. Nagajothi

by Nagajothi, V.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Himalaya Publishing House 2010Availability: Items available for loan: Institute of Management [Call number: 658.812 NAG] (1).

4. Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction Ed by Kaushik Mukerjee

by Mukerjee, Kaushik.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hyderabad The ICFAI University Press 2006Availability: Items available for loan: Institute of Management [Call number: 658.812 CUS] (1).

5. Customer Satisfaction: Practical Tools for Building Important Relationship by Dru Scott

by Scott, Dru.

Edition: 3rd edMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva Books Pvt. Ltd. 2005Availability: Items available for loan: Institute of Management [Call number: 658.812 SCO] (1).

6. Customer Service Secrets by Peter Economy

by Economy, Peter.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2004Availability: Items available for loan: Institute of Management [Call number: 658.812 ECO] (1).

7. Empowered: Unleash Your Employees, Energize Your Customers and Transform Your Business by Josh Bernoff and Ted Schadler

by Bernoff, Josh | Schadler, Ted.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Publishing Corporation 2010Availability: Items available for loan: Institute of Management [Call number: 658.4038 BER] (1).

8. The Finishing Touch: How to Build World-Class Customer Service by Tony Cram

by Cram, Tony.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: USA Pearson Education 2010Availability: Items available for loan: Institute of Management [Call number: 658.812 CRA] (1).

9. From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy by Laurie Young

by Young, Laurie.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hoboken, New Jersey Wiley 2008Availability: Items available for loan: Institute of Management [Call number: 658.8 YOU] (1).

10. Global Call Centers: Achieving Outstanding Customer Service across Cultures and Time Zones by Erik Granered

by Granered, Erik.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Nicholas Brealey Publishing 2005Availability: Items available for loan: Institute of Management [Call number: 658.812 GRA] (1).

11. Great Customer Service on the Telephone by Kristin Anderson

by Anderson, Kirstin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York American Management Association 1992Availability: Items available for loan: Institute of Management [Call number: 658.812 AND] (1).

12. How Toyota Became # 1: Leadership Lessons from the World's Greatest Car Company by David Magee

by Magee, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Portfolio 2008Availability: No items available Checked out (1).

13. Making Customer Service Happen: A Simple and Effective Guide to Achieving Customer Satisfaction while Reducing your Costs by Neville Lake and Kristin Hickey

by Lake, Neville | Hickey, Kristin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva Books Pvt. Ltd. 2006Availability: Items available for loan: Institute of Management [Call number: 658.812 LAK] (1).

14. Product Plus: How Product + Service = Competitive Advantage by Christopher Lovelock

by Lovelock, Christopher.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York McGraw-Hill, Inc. 1994Availability: Items available for loan: Institute of Management [Call number: 658.812 LOV] (1).

15. Superior Customer Value in the New Economy: Concepts and Cases by William C Johnson, Art Weinstein

by Johnson, William C | Weinstein, Art.

Edition: 2nd edMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: London CRC Press 2004Availability: Items available for loan: Institute of Management [Call number: 658.812 JOH] (1).

16. Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow and Teri Yanovitch

by Snow, Dennis | Yanovitch, Teri.

Edition: 2nd edMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey John and Wiley Sons, Inc. 2010Availability: Items available for loan: Institute of Management [Call number: 658.812 SNO] (1).

17. Up the Loyalty Ladder: Turning Sometime Customers into Full-time Advocates of Your Business by Murray Raphel and Neil Raphel

by Raphel, Murray | Raphel, Neil.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Harper Collins Publishers 1995Availability: Items available for loan: Institute of Management [Call number: 658.812 RAP] (1).

18. Customer Satisfaction

Material type: visual material Visual material; Type of visual material: Playing time: 28 Minutes.Publisher: Mumbai Multi Media HRD Pvt. Ltd. 2008Availability: Items available for reference: Institute of Management [Call number: 658.812 MCP00507 MUL] (3).

19. Customer Service: It Pays to Please

Material type: visual material Visual material; Type of visual material: Playing time: 19:08 Minutes.Publisher: Mumbai National Education and Information Films Ltd. 2006Online access: Click here to access online Availability: Items available for reference: Institute of Management [Call number: 658.812 MCP00350 NAT] (2).

20. Customer Service Plus Presented by Lee Miller

by Miller, Lee.

Material type: visual material Visual material; Type of visual material: Publisher: USA Makau Corporation 2005Availability: Items available for reference: Institute of Management [Call number: MCP00638 ] (2).

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