Hug Your Haters: How to Embrace Complaints and Keep Your Customers

By:

Baer, Jay

Material type: Text

TextPublication details: Penguin Books India (P) Ltd. 2016 New DelhiDescription: 219pISBN:

9781101980675

Subject(s):

Customer Relations

DDC classification:

658.812 BAE

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 BAE (Browse shelf(Opens below))	Available		M0032290

Total holds: 0

ch. 1 Why You Should Embrace Complaints
ch. 2 The Two Types of Haters and the DNA of Complaints
ch. 3 The Hatrix: Who Complains, Where, and Why
ch. 4 Customer Service Is a Spectator Sport
ch. 5 Big Buts: 5 Obstacles to Providing Great Service
ch. 6 H-O-U-R-S: The Playbook for Hugging Offstage Haters
ch. 7 F-E-A-R-S: The Playbook for Hugging Onstage Haters
ch. 8 The Future of Customer Service.

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