The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions

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Material type: Text

TextPublication details: San Francisco Jossey-Bass Publishers 1995Description: 304pISBN:

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 GUT (Browse shelf(Opens below))	Available		M13151

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