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Rai, Urmila

Business Communication by Urmila Rai and S. M. Rai - 9th Rev ed - Mumbai Himalaya Publishing House Pvt. Ltd. 2016 - 426p

Part I: Communication Theory
1. Basic Elements of Communication
2. Objectives of Communication
3. Methods of Communication(Verbal)
4. Methods of Communication(Non − Verbal)
5. Media and Modes
6. Channels of Communication
7. Barriers to Communication
8. Public Relation

Part II: Oral Communication
9. Listening
10. Group Communication
11. Interviews
12. Speeches
13. Presentations
14. Dialogue Skills

Part III: Written Communication
15. Reading Skills
16. Essentials of Effective Writing
17. Writing Tactfully
18. Layout of a Business Letter
19. Job Application
20. Personnel Letters
21. Goodwill Letters
22. Enquiries and Replies
23. Orders and Replies
24. Complaints,Claims and Adjustments
25. Collection Letters
26. Sales Letters
27. Credit and Status Enquiries
28. Bank Correspondence
29. Insurance Letters
30. Meetings:Notice,Agenda and Resolutions
31. Reports
32. Summarisation
33. Punctuation
34. Numerals

ISBN: 9789350971413

Subjects--Personal Names:
Business Communication

Dewey Class. No.: 658.45 / RAI