Quality: A Critical Introduction

By:

Beckford, John

Material type: Text

TextPublication details: Oxon Routledge 2017Edition: 4th edDescription: 303pISBN:

9781138186125

Subject(s):

Quality

DDC classification:

658.562 BEC

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.562 BEC (Browse shelf(Opens below))	Available		M0035417

Total holds: 0

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Part I: Introducing Quality
1. The Quality Imperative
2. Quality: A Strategic Decision
3. Barriers to Quality
4. The Emergence of Management
Part II: The Quality Gurus
5. Philip B. Crosby
6. W. Edwards Deming
7. Armand V. Feigenbaum
8. Kaoru Ishikawa
9. Joseph M. Juran
10. John S. Oakland
11. Taiichi Ohno
12. Shigeo Shingo
13. Genichi Taguchi
Part III: Contemporary Thinking
14. Quality Management System Standards
15. Organisations as Systems
16. Systems Methodologies
17. Business Process Re-Engineering
18. The Learning Organisation
19. Service Quality Management
Part IV: Methods, Tools & Techniques
20. Western Paper: A Problem of Quality?
21. First Intervention
22. Second Intervention
23. Final Intervention

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